Thank You — Your Message Is With Our Team
Your enquiry has landed safely in the Offervelocityhub inbox. One of our lighting specialists will read it personally, check the details against our schedule, and reply with next steps within one working day. If your job is urgent, please call us directly on the number below and we will move you to the top of the list.
Four Simple Steps From Here
We keep the process predictable from the first message to the final install. Here is exactly what you should expect over the next few days.
Your Message Lands on a Real Desk
We do not use an automated ticketing system. Your enquiry goes straight into our shared inbox where a designer reads it, usually within a couple of hours during business time.
We Review the Details Against Our Schedule
Depending on the job, we may reply with a couple of follow-up questions, send you rough pricing expectations, or book you in for a short site visit if the project needs one.
You Receive a Fixed-Price Quote
If we already have enough information, you will get a written quote within one working day. Otherwise it lands in your inbox straight after the site visit, with every line item priced clearly.
You Choose a Date That Works
Once you approve, we lock in a convenient instal window. Most Melbourne residential jobs are booked within two to three weeks, though we can often squeeze in smaller jobs sooner.
Reach Us Directly If It Is Urgent
If you need to speak to somebody right now, or your job has a tight deadline, skip the wait and call the office. The number below goes straight to a person, not a bot.
The whole job from first call to finished chandelier took five days. The team measured the load, braced the ceiling and cleaned up beautifully.
Amelia Hart
FitzroyOur LED retrofit cut the power bill noticeably, and the house is much warmer at night. Worth every dollar.
Nathan Petrov
BalwynTwo Services You Might Also Need
While you wait on our reply, take a look at what we can do. All of our jobs run end to end, including the wiring and the clean-up.
Chandelier Installation & Styling
Statement chandeliers hung and dimmed properly, with load-rated bracing and a signed certificate of electrical compliance.
Explore This Service
LED Lighting Design & Retrofit
Whole-house LED upgrades with lux mapping and colour temperature planning that halves typical lighting bills.
Explore This ServiceWorth Reading While You Wait
Two practical guides drawn from real Melbourne installs. They tend to answer the questions people ask us on the phone anyway.
If You Do Not Hear From Us Within 24 Hours
Very occasionally an email lands in a spam folder or a submission fails on the way. If you have not heard back within one working day, please call the number below and we will pick it up from there. You can also email us directly using the address shown.
Talk to a Person
Monday to Friday, 8:30 am – 5:00 pm AEST. Saturday by appointment.
We Will Be in Touch Soon
Thanks for choosing Offervelocityhub. Whether you are after a single statement chandelier or a full lighting overhaul, we treat every enquiry the same way: read carefully, quoted honestly and scheduled promptly.