Privacy Policy

Who We Are and What This Policy Covers

Offervelocityhub is an Australian lighting and chandelier retailer and installation business operating from 60 Cremorne Street, Cremorne VIC 3121, Australia. This Privacy Policy explains how we handle personal information collected through offervelocityhub.com, over the phone on +61 3 9274 6351, by email at offervelocityhub@gmail.com, and in person during site visits and showroom appointments.

We treat your personal information the way we would want our own handled: collected for a clear reason, kept only as long as needed, and never sold to anyone. This policy applies to all customers, website visitors, trade partners and job applicants who deal with us.

The Information We Collect

We only collect information that helps us quote, supply or install lighting for you. Depending on how you contact us, this may include the following categories.

• Contact details such as your name, phone number, email address and site or postal address
• Order and project details including room dimensions, ceiling type, fixture selections, installation dates and any access instructions
• Payment information such as bank transfer references, invoice history and, where applicable, card transaction confirmations received from our payment provider
• Website usage data such as pages viewed, referring source, device type and approximate location derived from your IP address
• Communications including emails, SMS messages, enquiry form submissions and notes taken during phone or showroom conversations

How We Use Your Information

The primary purpose of collecting your information is to deliver the products and services you asked for. In practice that means preparing quotes, arranging deliveries, coordinating licensed installers, issuing invoices, and providing warranty or after-sales support.

We also use information to improve our service, respond to complaints and enquiries, keep accurate business records as required by Australian tax law, and, where you have opted in, send occasional product updates or seasonal offers from Offervelocityhub.

• Fulfilling orders, bookings and installation appointments
• Answering enquiries and providing technical advice about fixtures
• Processing payments and maintaining accounting records
• Improving website performance and understanding which content is useful
• Sending marketing messages only where consent has been given, which you may withdraw at any time

Disclosure to Third Parties

We do not sell, rent or trade your personal information. We share it only with service providers who help us operate, and only to the extent necessary. These may include delivery partners, licensed electricians subcontracted to a job, our accountant, our payment processor and our website hosting provider.

We may also disclose information where required by law, such as in response to a court order, a request from the Australian Taxation Office, or a lawful request from a regulator. Where a third party processes data on our behalf, we require them to handle it confidentially and consistently with this policy.

Your Rights and How to Exercise Them

You have the right to ask what personal information we hold about you, to request a correction if something is out of date, and to ask us to delete information that we no longer need for a legal or contractual reason. You can also object to marketing communications at any time.

To make a request, email offervelocityhub@gmail.com or call +61 3 9274 6351. We will respond within 30 days. If you are located in the European Economic Area, the United Kingdom or another jurisdiction with comparable rules, you also have rights under the General Data Protection Regulation, including data portability and the right to lodge a complaint with your local supervisory authority.

Storage, Security and Policy Updates

We store electronic records on access-controlled systems and keep paper documents in a locked office at our Cremorne premises. Where a third-party cloud provider is used, data may be stored on servers located outside Australia. We apply reasonable technical and organisational measures to protect your information, though no method of transmission over the internet is completely secure.

We keep personal information for as long as needed to provide our services and to satisfy legal record-keeping obligations, typically seven years for financial records. This policy may be updated from time to time, and the current version will always be published on this page.